FAQS

Frequently Asked Questions

Who do you ship through?

We ship all orders through the United States Postal Service or UPS. When your order is shipped, you will receive a tracking number to the e-mail provided. You can track your package at www.usps.com or www.ups.com.

 

When will my order ship?

Orders are usually shipped out within 3-5 business days. Orders placed on Friday and the weekends will go out the next week. We do not ship on Saturday, Sunday or on holidays.

 

What if I need to make a change to my order regarding address, shipping methods, or the order itself?

Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact our Customer Service team as soon as possible and we'll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details. 

 

 

What happens if an item I've ordered is actually unavailable?

By virtue of their uniqueness and exclusivity, some of our products are available only in limited quantities. Because of this, we cannot always guarantee their availability. If an item in your order becomes unavailable or delayed, we will immediately notify you by e-mail or telephone. Your credit card will not be charged until your order is ready to ship, and we do not bill you for items that are not available. A pending amount may appear on your billing statement immediately after placing your order as a measure to authorize your card. The amount will not be processed until the time of shipment; any pending amounts will be updated or removed. 

 

Where do you ship? 
Cotton Belles ships to all 50 of the United States.

 

Where is my package?

If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office. Also, be sure to check with reception or the office if you live in a building with multiple residents.

If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you. Be sure to check your order information to make sure you entered the correct shipping information.

 

 My order is incorrect, or I'm missing an item.

If your order arrives and is incorrect, please contact us through our email within 3 days of receiving your order. Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.

If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please message us to let us know about the missing item. Contact us through our email. Please be sure to include what item is missing, your order number and email.

  

I would like to exchange something, how do I do this?

We do not do exchanges. Due to the limited quantity of our merchandise, we cannot guarantee that the item you want to exchange for will be available when we receive your return. We will not exchange an item for a different item. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get it.

 

Does my order qualify for a free return?

Sorry, we do not offer free returns and shipping charges will not be refunded on returned items.

 

Where do you fulfill orders from?

All of our orders are fulfilled at our retail location in Victoria, Texas.

 

I placed an order and then I received a refund, what's going on?

Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.

 

An item I want is out of stock, will it be restocked?
Unfortunately, we cannot always reorder the items we have carried. If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can get us the merchandise.

 

How come some items don't come in bigger sizes?

Unfortunately, most vendors have limited products in plus sizes, however, we do carry plus sizes in select styles.

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